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  1. Scan.com
  2. FAQs

FAQs

Time frames and booking

  • Can I get a sooner appointment?
  • Can you explain the booking process?
  • Can you tell me this scan site’s availability?
  • Cancellations explained
  • I can’t see an appointment time and it’s asking for payment before. When will my appointment be?
  • I need help chasing chasing a report
See all 9 articles

Technology

  • 3 Tesla and 1.5 Tesla MRI scanner: what is the difference?
  • CT Scans: The Complete Guide (Updated 2023)
  • Helpful tips for opening images
  • How do I access my images?
  • How do I send my report to my GP?
  • How does my consultant request images?
See all 12 articles

Scan.com service

  • Are your clinicians GMC registered?
  • Can I have a prostate scan in an open scanner?
  • Can I have an abdominal scan in an open scanner?
  • Can I share my images with my consultant?
  • Can my scan images be transferred outside of the EU?
  • Can you send my report to my GP?
See all 30 articles

Payments, Insurance and Fees

  • Do you work with insurance companies?
  • Do you you work with Bupa?
  • Is VAT included in the price, and can I get a receipt afterwards?
  • Why do you charge a cancellation fee?

Health and Safety

  • Can I get a scan if I'm already receiving cancer treatment?
  • Can you scan someone who is pregnant?
  • Can you scan someone with a cochlear implant?
  • Can you scan someone with a pacemaker?
  • Can you scan someone with an IUD?
  • Chest pain or pressure – when to call 999 or go to A&E
See all 11 articles
Scan.com